Refund policy
At Beans N Flavour, we want you to have a satisfying experience with our products. We have established a 3-day return policy, allowing you to request a return, refund, or exchange within 3 days after receiving your item.
Eligibility for Return, Refund, or Exchange
Your item must be in the same condition as when you received it, in its original packaging, with a receipt or proof of purchase (E-invoice accepted).
We accept returns in these cases:
- Defective, stale, or spoiled coffee
- Wrong grind size delivered
- Wrong product delivered
We cannot accept returns based on personal taste preferences.
Exceptions
Returns are not accepted for sale items or gift cards.
Initiating a Return
Contact us at sales@beansnflavour.com. If approved, we will provide a return shipping label and instructions. Items sent back without prior authorization will not be accepted.
Exchanges
Return the item first. Once approved, make a separate purchase for the new item.
Refunds
We will notify you once we inspect your return. If approved, the refund is processed through your original payment method. Allow time for your bank to process it.
Cancellations
Contact sales@beansnflavour.com immediately. Cancellations only possible if the order has not been processed yet.